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Customer Testimonials
Excellent service, Eden Esparza is truly an asset to Rusnak. Always provide the highest level of customer service. Have been my service representative over two decades
I felt very comfortable with the sales rep Aaron and Chris. They walked me through several Jaguar models to help me decide on my car I love my XF
Dominic sold me my beautiful new car. He was enthusiastic, friendly, helpful and worth a 5 star rating of his own. He made my buying experience easy and fun!
Very satisfied with the service and professionalism by the service agent. Recommended for anyone in the market for new vehicle.
Outstanding auto service and customer care here! This service department exceeded my expectations, both Armando and Brian are very thorough, responsive, honest, fair, clear and efficient. I highly recommend this superior service department. They’re the best!
Great experience, Dom was super helpful during the entire process.
Excellent service from Armando in service! Coolant light came on and I called and he personally took care of me and even washed and cleaned my car. Armando went above and beyond for the service of my car! Would highly recommend 👏👏👏 A+++
Michael did an outstanding job, very knowledgeable and professional. Highly recommend that you see them for your next Jaguar purchase!
I deal with the same person each time I need anything and it helps to know that I can rely on someone directly. That person is Eden. She knows me and my car. Individual attention is given to me and my needs and I have not been disappointed yet.
superb
Best best customer service one could expect from the entire Sales and Service team at Rusnak Pasadena Jaguar! Eden, is outstanding in her efficiency and customer service!! The best!
Our Service Advisor Armando Rojas, was very Informative, Professional, and Accommodating. The service for my Jaguar took longer than expected. I had guests arriving from out of town, and had made previous travel arrangements and reservations. Armando promptly arranged for a Rental; We Really Appreciated that!! When notified that my car was ready, pick up was Seamless. Thanks Rusnak/Pasadena Jaguar. I will definitely be recommending you to friends and family.
Brian the Service Manager was as personable, professional and helpful as any customer could hope to encounter. And he dresses as if he were attending the Kentucky Derby. Armando was also a real plus as he explained the situation with photos and a thorough breakdown of my engine leak and what it might mean . And of course the mechanic Roy of Lebanon was quickly brought into the problem and made the temporary adjustments to let me get on my way. A first class operation at Rusnak
From the minute I walked into the dealership It was a great experience! Michael was wonderful to work with he really explained all of the features and details and was such a pleasure to work with ~ best auto salesmen I have ever worked with ~ no pressure just kind and helpful. All around everyone was wonderful! Highly recommend this dealership!
They were sympathetic when things would take a long time to figure out. I'm very satisfied with the services provided. Michael was the sweetest customer service.
After some confusion ordering parts, they rushed to finish work for me so they definitely made the effort and cared about my customer satisfaction. On a 2012 xf I was able to do some stuff with other mechanics yet for certain things it was just simpler to go to them, the workers are friendly, and the manager was super helpful
World class experience is what you receive at Rusnak Jaguar.Ask for Eden Esparza the service advisor she really knows what she is doing.She will get your car serviced to the highest standards.Eden Esparza deserves her own 5 stars don’t ever get rid of her.
Service was great. Eden Is very professional. Thank you .
They saved the day and took care of my check engine light immediately so I could get back on the road for my seven hour journey
Excellent service from Eden...as always.
Eden is great. She has taken care of us for years. She' s the best.
Eiden has always outstanding service. She is my go to service manager.
Everything about this dealership was top notch. Great experience.
Put it simply I was received as a frequent guest in a 5-star hotel. I was welcome with everything prepared for the the service, including a loaner car was ready when my insurance & ID were reviewed
Very helpful and caring
Been buying and taking my cars here for years. Amazing dealership. Ask for Eden she is the best
Rusnak/Pasadena Jaguar has taken excellent care of me since I purchased my car. Eden is the best! I wholeheartedly recommend them.
Great service and courteous staff.
Eden Esparza is the best service manager I’ve ever dealt with. She’s responsible, professional and pleasant to work with.
Went there to have rework done from Cerritos Jaguar. They did not do the proper updates causing issues with my car. Took my car to Eden at Rusnak Jaguar , she informed me of the concerns causing the problem and took care of it ! Eden provides remarkable service , goes above and beyond expectations!
I lucked up on finding the exact vehicle I wanted listed online, made one phone call and spoke with Anthony, made an appointment and drove off that same day in my new car. The communication was seamless, the professionalism and willingness to make the sale was refreshing, and the GM and finance department were courteous and personable! I would definitely recommend Rusnak Pasadena to anyone. Great dealership!
Especially grateful for the assistance of Eden and the entire service department. They went above and beyond for service while keeping me posted of all processes along the way. If when calling for status updates, there was no time period of awaiting a response. Always responded within 15 to 20 minutes. Also picking up my vehicle with a full car detail is awesome as well! I highly recommend them! Thanks Rusnak!!
The service department has always been extremely helpful and efficient with the service of my Jaguar. They keep me up-to-date with how repairs are going and when to expect the service will be completed. Service agents are very efficient and friendly.
Fast reservation and kindness steps. Everything is perfect to me. Once again thanks!
Just purchased a Jaguar XF from Michael with the amazing service and support of Kris, the GM. Both gentlemen made sure to get me a deal within my parameters. I am extremely grateful and especially appreciative for Kris's tenacity in getting this done! 10/10. I'd highly recommend!
Timely accurate information. Good communication.
Great service, fast, communication is good.
Engine light was on. They got me in the next morning to care of it. Great advisor
Eden is wonderful!!
Awesome!
Rusnak went above and beyond what I expected. I am very happy and satisfied with their service. Getting a service appointment was quick and easy. They kept me posted with updates as to what was going on with my vehicle. The service department staff was extremely kind, friendly, and professional. At all times. I highly recommend Rusnak/Pasadena Jaguar.
I walked in recently to the Rusnak dealer as I was doing a bit of window shopping. There was a gorgeous Jaguar F-Space British Racing Green in the lot. After admiring the the vehicle Dominic - Sales Consultant approached us to see if we needed any help. First off, Pasadena Rusnak dealer did practice covid safety and everyone were wearing masks. From start to finish everyone was very friendly and made us feel very welcomed. The overall experience was extremely welcomed and later drove off with the Jaguar F-Space. Kudos to Dominic and Johanna for the excellent customer service during ...
Everyone was so nice. Eden remembered me from a few calls I had with her. The place was clean and they all were following the correct protocol for the protection of me and my car thru this pandemic.
Easy Scheduling with Eden and she take care of us as soon as we get there. One of the reason I would keep using Jaguar is because of the excellent service I get. I hope they keep continue having an excellent service. Thank you!
Eden was very friendly and responsive to my issues and questions. Very customer focused.
Excellent
Service at its best !! Always keeping us informed !! Customer service fantastic the techs are on top of it !! Could not ask for mor! Great Job .. thank You!
Great professional service
Great customer service, always keeping me well informed of the status of my vehicles. They always make me feel important and always putting customers first. I really appreciate the hard work from my service advisor to their techs. Great job guys, keep it up!
Service was solid. F/U great while car was in service. Had an issue with my hatch and they sent my car to the body to be fixed (no cost). Eden was great. My only note is that the car was not really cleaned and it seemed like the air filter should have been replaced.
Thanks to Eden Esparza for the update and professionalism beyond expectations of my experienced in your department! Thanks to Armando as well for your enjoyable transport to my house and back to the service center!
I have gone in several times for maintenance and other items regarding our vehicle. The most recent time, I was helped out by Sandra Navarro. She was extremely professional and attended to our needs, making sure our time at Jaguar was spent efficiently. Of all the dealership services I have gone to, Sandra Navarro has made Rusnak Jaguar the best by far.
It’s always a pleasure to go to Rusnak/Pasadena Jaguar, for the prompt and courteous services. The service rep. Performance a 5 stars. Always handling your request with top priority. Always a pleasure doing business with Rusnak of Pasadena! Thanks JS
An easy, fair and straight forward car buying experience. Service is great.
Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.
The quality of the repair is great every time. They have the parts available when needed to take care of my repairs for my older Jaguar XKR quickly. Eden is the diamond, she goes far beyond for her customers and fosters loyalty in the customer. Yes, you do pay a higher price for repairs compared to smaller specialty garage. But there is a trade off between low cost repairs and premium quality care by Eden and the dealership she represents. What would be nice is for the dealership not to just have specials once and a while, you know they ...
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